Information Technology Help Desk Manager

Company Description

Impact Networks Group LTD is an IT company based in Or Yehuda that specializes in designing, managing, implementing, supporting, and maintaining IT projects across all industries and geographies. With a fun approach to work, we deliver deep expertise in strategy, marketing, and technology to our clients. Our services aim to help organizations develop IT solutions better, faster, and smarter, with a focus on efficiency and excellence.

Role Description

This is a full-time on-site role for a System Administrator & Network Team Lead at Impact Networks Group.

The Team Lead will be responsible for overseeing system administration tasks, providing high technical support, troubleshooting issues, and leading a team of IT professionals. Additionally, the role involves managing Microsoft envoirments.

Qualifications

• System Administration, Troubleshooting, and Technical Support skills
• Team Leadership abilities
• Experience with Microsoft Exchange
• Excellent problem-solving and communication skills
• Ability to work well in a team environment
• Relevant certifications in IT or related fields
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in network security, with at least 2-4 years in a leadership role.
• At least 4+ years of proven experience in a System Administration position.
• Strong knowledge of network protocols, firewalls, VPNs, IDS/IPS, Switches, AP, Wireless configuration, and other security technologies.
• Experience in networking- install\maintain network components like switches, Wi-Fi equipment, and firewalls - advantage Forti\Checkpoint\Aruba\Meraki\Paloalto.
• Experience with a Cloud environment, build, maintenance, and support - advantage AWS\GCP.
• Experience managing Backup\DR systems.
• Experience with SasS applications such as – EDR, Google Workspace, Slack, etc.
• Experience managing, securing, and maintaining Windows\Linux servers.
• Knowledge and experience with monitoring SaaS applications.
• Experience with Device management systems such as Jamf and Intune.
• Proven Experience with scripting and automation workflows - Advantage Workato
• Multi-tasking skills and ability to work under pressure
• Experience in end-to-end project management on a large scale / cross-company
• Excellent problem-solving skills and the ability to work under pressure during incidents.
• Strong communication and interpersonal skills to effectively lead a team and collaborate with other departments.
• Excellent written and verbal skills in Hebrew and English

Leadership & Management:

• Lead, mentor, and manage a team of network and systems professionals.
• Set clear objectives, provide guidance, and evaluate team performance.
• Be 30% hands-on and 70% management.
• Collaborate with IT management to align security initiatives with business goals.
• Work together with client CISO's , CIO's - Security teams on different projects and systems.

Reporting & Documentation

• Maintain accurate documentation of network security architecture, policies, and procedures followed by security teams.
• Provide recommendations for improving network infrastructure based on analysis and trends.