Customer Success Operations Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Operations Manager

Team: Customer Growth - Customer Success & Engagement

Reports to: Senior Director, Customer Success & Engagement

Role summary

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer means being part of a global, fast-moving organization, working with cross-functional teams and serving SMBs and enterprises across more than 190 markets.

The Customer Success & Engagement team sits within Customer Growth and is responsible for driving expansion, retention, and long-term value across Payoneer’s top customers.

We are looking for an Operations & Enablement Manager to operationalize and embed our growth and engagement motions across our GTM teams, including X-sell and upsell, pricing, and contracting initiatives. This role is highly hands-on and execution-oriented: building playbooks, defining processes, supporting tool implementation, and working closely with CSMs and Team Leads to turn strategy into day-to-day practices.

This is an ideal role for someone who thrives at the intersection of process, enablement, systems, and people, and enjoys making complex motions simple, scalable, and actionable.

Israel

Hybrid

Full-time

What you’ll do

• Design clear and actionable operational playbooks that support customer growth motions across the full customer lifecycle (e.g., X-sell, customer handovers, contracts, and pricing packages), covering pre-engagement, execution, and post-engagement follow-up.
• Define and operationalize funnel tracking within Salesforce and other systems, including clear rules for opportunity creation and updates, stage progression, required documentation, and handoffs.
• Help translate the customer growth strategy into concrete workflows and best practices that can be easily adopted by CSMs in their day-to-day work.
• Support the design and rollout of new best-in-industry growth motions (e.g., CTAs, persona-based workflows).
• Support the CS team’s shift to a more commercial-focused operating model, ensuring CSMs have the tools, playbooks, data, and other support needed to adopt new ways of working.
• Partner with CSMs and Team Leads to embed operational playbooks into existing CS routines through hands-on collaboration, feedback loops, and iteration.
• Identify execution gaps and continuously optimize processes to improve effectiveness.
• Define and maintain high standards of data quality across CS processes, monitor data health, identify gaps, and partner with relevant teams to improve documentation and reporting.
  
  

• 4 - 7 years of experience in revenue operations, business operations, CSM enablement, or similar roles supporting commercial teams.
• Strong understanding of Customer Success/Sales processes and how teams operate day to day.
• Hands-on experience working with CRM systems (Salesforce strongly preferred).
• Highly organized with strong process-building and project management skills.
• Comfortable driving change and influencing global, cross-functional partners.
• Strong communication skills and ability to work cross-functionally with CSMs, Team Leads, and central teams.
• Execution-oriented mindset: you enjoy turning ideas into reality and making them stick.
  
  

• Experience in fintech, payments, or SaaS.
• Exposure to X-sell or other expansion motions.
• Familiarity with enablement, automation, or AI-driven tools.