Professional Services Manager

Job Description

About us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words,  Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution. 

Come and be you with us

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one.

• Proven ability to hire, mentor, and develop diverse Professional Service Teams with 2 years experience in managing Professional Service teams.

• Exceptional relationship-building and stakeholder engagement skills, including C-suite communication.

• Proven expertise of utilising AI Professional Service tools

• Strong negotiation and conflict-resolution abilities

• Experience in executing Implementation Professional Services in a SaaS environment. 

• Skilled capacity management and team development

• Demonstrated ability to manage the P&L of a Professional Services team

• Ability  to manage a wide portfolio of individual and team projects.

• Strong understanding of SaaS and the technology industry 

• Knowledge of HR - highly regarded

• Experience in project management 

• Strong problem-solving skills and an ability to think outside of the box 

• Ability to interact with product specialists and development teams around delivery/roadmap 

• A can-do approach with the ability to thrive under pressure 

• Excellent client-facing and internal communication skills

• Solid organizational skills including attention to detail and multitasking skills 

• A strong work ethic, integrity and desire to succeed 
  
  

About You

We are looking for an experienced, energetic and positive manager within our Professional Services team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.

What will you do? 

• Manage, mentor and enable a team of Implementation Managers.

• Work closely with customers with the drive to help them achieve their business goals and promote best practice.

• Oversee and be accountable for the portfolio of projects owned by your team. 

• Partner with HiBob’s Go To Market organization in outlining excellence in service delivery.

• Collaborate with both Customer and Prospects, building bespoke Statements of Work and Project Plans to align to delivery. 

• Become a trusted advisor and ambassador of change in our customers’ workspace.

• Be an advocate for our customers in collaborating with other departments across the organisation, including Product and Development.

• Be the main point of contact for our clients from point of sale through to deployment.

• Gather system requirements and business objectives from customers.

• Assess how best to configure the platform and provide guidance on best practices and successful deployment.

• Meet and exceed department KPIs through data-driven analysis, planning and execution.

• Identify and analyze project risks & dependencies on an ongoing basis.

• Work cross-functionally with our Sales, CS Engineers, Product  & Account teams.
  
  

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan

• We have a flexible hybrid working model

• Work from home allowance- to get your home office set up!

• Payment for sick leave from the first day

• 2 Social Impact days per year for volunteering

• Annual Headspace subscription and wellness benefits

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• 10 bis or cibus/wolt- you get to pick!

• Transportation allowance

• Dog-friendly

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Fun company and team social events (locally and virtually with our global teams)

• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter