Technical Support Representative (Full-Time, On-Site | Be’er Sheva – Gav Yam Park)

Company Description

SITE123, a leading website builder platform, is looking for a Technical Support Representative to join our team. If you have strong technical orientation, excellent communication skills, high-level English, and a passion for helping customers succeed, we’d love to hear from you.

📍 Location: Gav-Yam Negev Tech Park, Be’er Sheva

🗓️ Position Type: Full-time, 5 days a week, office-based

What You’ll Do

• Provide professional and high-quality support to customers via chat and email (in specific cases phone support as well)
• Troubleshoot technical issues and guide customers in using the platform
• Deliver clear, accurate, and effective solutions
• Review chats and perform quality assurance on customer support responses
• Work with AI systems, including monitoring, reviewing, and improving the quality of AI-generated responses
• Identify recurring issues and share insights to help improve the customer experience 

What We’re Looking For

• High level of English, both written and spoken
• Previous experience in technical support or customer service
• Strong understanding of internet environments, web browsers, and basic website-building concepts
• Excellent communication skills and strong customer service orientation
• Ability to work independently, stay organized, and manage time effectively
• Ability to multitask in a fast-paced environment
• Strong analytical thinking, problem-solving skills, and attention to detail
• High motivation, accountability, and a proactive approach

Nice to Have

• Previous experience working with AI systems or in quality assurance for support responses
• Knowledge of HTML and CSS
• Experience with website builder platforms
• Proficiency in additional languages
• Background in sales or customer retention 

This is a great opportunity to work with a professional team, and gain valuable experience in technical support, customer service, and AI-driven workflows.