Senior Enterprise Account Lead (Senior Customer Success)

About Brandlight

Brandlight is the leading enterprise AI visibility platform, built to help the world’s leading brands understand, manage, and optimize how they appear across AI-driven search, commerce, and advertising.

As AI rapidly becomes a trillion-dollar marketing and distribution channel, Brandlight is defining the systems that decide how brands are surfaced, trusted, and chosen.

Join our team and help build the next generation of tools shaping the future of brand management in an AI-first world.

About The Role

As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You’ll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.

This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.

Responsibilities

• Own enterprise accounts end-to-end, from onboarding to renewal and expansion
• Lead onboarding and adoption to ensure customers realize value quickly and consistently
• Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
• Drive renewals and expansions through clear value articulation and consultative engagement
• Identify risks, opportunities, and leverage points across each account
• Surface customer insights that inform product direction, positioning, process, and pricing.
• Partner closely with Product, Sales, and R&D to deliver customer outcomes
  
  

• 7+ years of experience managing enterprise accounts, with ownership of renewals and expansions
• Experience working directly with Fortune 500 marketing leadership (CMO / VP level)
• Strong ability to understand customer business objectives and clearly articulate product value
• Comfortable leading conversations as the domain expert, even when challenged with new information
• Consultative and adaptable; able to operate effectively without rigid playbooks
• Strong executive communication skills and a trusted-advisor presence
• Solid understanding of product and strong analytical judgment
• Highly organized, dependable, and consistent in execution
• Strong sense of ownership with reliable follow-through