Senior Customer Success Manager

About Us

WIDER is revolutionizing how marketing and growth teams create campaigns.

Their system analyzes ad performance, competition and market trends, and operates as a meta layer that sits above the newest generative models, orchestrating them into one cohesive creative brain.

It instantly creates data-driven ads by turning performance data into automated creative choices.

This is where brand, data, and AI operate as one.



About the Role

This is a role for a strategic builder who can handle our most sophisticated global accounts while simultaneously architecting the CS department from the ground up.

You aren't just managing clients, you are teaching growth teams how to use our system to beat their KPIs. You will be the bridge between our cutting-edge tech and the brands we work with.



What You’ll Do

• Own the post-sales journey for our top-tier accounts. From onboarding to ensuring they hit their ROAS goals and deeply integrate WIDER into their creative workflow.
• Build the foundational playbooks of WIDER’s CS department, from onboarding flows and QBR templates to health-scoring and renewal systems.
• Work directly with the Product and AI teams to translate customer pain points and "wish lists" into scalable product features.
• Expand & Retain: Identify opportunities for accounts to grow their usage of our generative creative brain, and keep clients feeling satisfied and cared for.

Must Have

• 5+ years of Experience in Customer Success, ideally within marketing tech, ad tech, or high-growth SaaS.
• A Strategic Mindset: You understand the metrics that matter to growth marketers and can speak their language fluently.
• A Builder DNA: You have experience creating processes from scratch, not just following an existing manual.
• Technical Curiosity: You don't need to be a dev, but you must be obsessed with how AI is changing the creative landscape.
• Ability to Work Under Pressure: Keep track of many tasks and requests within tight deadlines.

What You Bring

• High-level English (you’ll be dealing with global marketing teams).
• The ability to command a room (or a Zoom) with C-level stakeholders.
• Experience with CS tools and data-driven decision-making.

What You Get

• Full-time onsite role in Tel Aviv.
• A seat at the table to shape how the world’s biggest brands use generative AI.
• The high-energy, "experimental-first" culture of a fast-moving startup.