Service Operations Analyst Specialists – Temporary

What we are looking for:

The Sales and service business operations team at Nova is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.

This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions

What will you be doing:

• Be responsible for the design, maintenance, administration, and support of NOVA CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
• Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
• Identify and resolve system failures to meet business needs, by leading revisions to business processes.
• Support users in their day-to-day tasks.
• Manage and expand relationships with internal and outsourced development partners on engineering design and development.
• Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
• Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.

Requirements:

• B.Sc. in computer science, industrial engineering or similar.
• Experience in working with CRM systems, BI databases
• Proven excellence, multi-tasking, prioritizing projects and meeting deadlines and goals.
• Strong business acumen and deep understanding of processes
• Good English language skill

That special something you bring in:

• Strong ability to partner and having leadership to resolve challenges and achieving results
• Oversee customer and Novas’ needs to achieve optimized service process execution
• Ability to work withing a team, support teammates and see overall team objectives as their own
• Proactive approach, takes ownership type personality

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [email protected]