IT Support Specialist

Title: IT Support Specialist

Location: Kfar Saba, Israel

Duration: 12 Months - Extendable

SOW:

Key Responsibilities:

• Provide technical support via email, chat, and in-person.
• Troubleshoot system, network, and peripheral issues.
• Install, configure, and maintain hardware, software, and operating systems.
• Manage IT inventory and coordinate procurement.
• Conduct user onboarding, training, and orientation.
• Document all incidents and resolutions in ServiceNow.
• Escalate complex issues to higher-level teams when needed.

Skills & Tools:

• Windows, macOS, SCCM, JAMF, Tanium
• Networking (LAN/WAN, Wi-Fi, VPN)
• PowerShell scripting (basic)
• ServiceNow / MDM tools
• Strong communication, problem-solving, and time management skills

Qualifications:

• 3–5 years’ experience in desktop/IT support
• Bachelor’s degree in IT or related field (preferred)
• Certifications like CompTIA A+, Microsoft, or ITIL (advantageous)