Back End Developer

About SysAid

SysAid is a global SaaS company operating with the core value to 'Use AI Always' and delivering AI‑driven service‑management solutions that streamline and automate workflows across enterprises. Although rooted in IT Service Management, SysAid’s platform now supports HR, MSPs, facilities, and other service departments, helping teams manage requests, onboard employees, orchestrate processes, and deliver outstanding service experiences. Powered by conversational AI and workflow automation, SysAid intelligently handles employee requests, provides instant assistance, and significantly accelerates issue resolution. Recognized by industry analysts and award programs, including Gartner, Forrester, G2, and Capterra, SysAid continues to push the boundaries of modern enterprise service delivery.

About the Tea

mOur team ensures that all SysAid customers operate on a modern, scalable, and reliable platform. We build both backend and frontend capabilities that bring established product functionality into SysAid’s modern experience, while developing new, high-impact features based on customer needs. Our work improves stability, reduces friction, and elevates the overall experience for new and existing customers. By owning critical systems, integrations, and UI components, we drive SysAid’s continuous product evolution and support AI‑enhanced service delivery on a global scale

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Key Responsibiliti

• esLead the design, development, and maintenance of backend services using Java, Spring, and modern frameworks, ensuring scalability, reliability, and securit
• y.Architect and optimize RESTful and asynchronous APIs (GraphQL/gRPC/event‑driven) to support both internal services and external integration
• s.Integrate AI agents and backend services leveraging Large Language Models (LLMs) and other machine‑learning technologies, guiding implementation best practice
• s.Drive system architecture discussions and decisions, participate in enterprise‑wide design reviews, and contribute to ongoing process and technology improvement
• s.Collaborate closely with Product, Frontend, DevOps,s and Data teams to deliver secure, robust, and scalable solutions, translating business requirements into technical specification
• s.Establish and evolve CI/CD pipelines and automated testing strategies (unit, integration, load, and security tests) to ensure high code quality and smooth release
• s.Diagnose and resolve complex production issues, perform root‑cause analysis, and implement corrective actions to improve system reliability and performanc

e.Technical Skil

• ls5+ years of backend development experience with advanced knowledge of Java (Java 8,11+) and a deep understanding of OOP, design patterns, and clean‑code principle
• s.Proven track record in building and maintaining enterprise‑grade applications with Spring Framework/Spring Boo
• t.Expertise in designing and maintaining RESTful APIs, and familiarity with GraphQL or gRP
• C.Strong SQL/NoSQL experience, including schema design, query optimization, and performance tunin
• g.Hands‑On experience with microservices architecture and distributed systems design, including event‑driven patterns and domain‑driven design (DDD
• ).Experience with message queues (e.g., Kafka, RabbitMQ, Redis Streams, SQS) and streaming platform
• s.Deep understanding of cloud services (AWS EC2, ECS/EKS, RDS, S3, SQS) and infrastructure‑as‑code tools (CloudFormation/Terraform
• ).Proficient in CI/CD pipelines (GitHub Actions, Jenkins), Git workflows, and automated deployment strategie
• s.Strong analytical and problem‑solving skills, with a keen attention to detail and a passion for delivering high‑quality, maintainable softwar
• e.Experience with AI-powered code generation and review tools (e.g., Cursor, Claude, GitHub Copilot

).Bonus Poin

• tsExposure to Node.js/TypeScript or other backend languages (Go, Python
• ).Experience with observability and tracing tools (Datadog, Prometheus, Grafana, CloudWatch
• ).Knowledge of security best practices for cloud and microservices environments (OWASP, IAM, encryption
• ).Direct experience building generative‑AI agents or applications, including prompt engineering and integrating vector database