Technical Support Engineer

A rapidly expanding Israeli-founded Cybersecurity company is redefining how organizations manage and secure their cloud-native environments.

The company provides an innovative platform that enables enterprises to govern complex cloud infrastructures with maximum efficiency and security, allowing them to accelerate digital transformation without compromise.

With a global presence and a proven product already deployed across a wide range of enterprise customers, the organization is currently scaling its technical operations team to support its continued global success.

The company's headquarters is located in Central Israel (prime location with direct access to major rail and light rail hubs) and operates a hybrid work model with remote flexibility.

Role Overview:

• Technical Troubleshooting: Serving as a primary technical resource for global customers, identifying and resolving complex issues related to cloud security and platform integration.
• Infrastructure Analysis: Working hands-on with Linux and Docker environments to diagnose system behaviors and optimize performance.
• Database Management: Utilizing MySQL for data analysis, reporting, and backend troubleshooting.
• Cloud & Orchestration: Navigating and supporting environments built on major Cloud providers, involving deep-dives into Kubernetes clusters and containerized workflows.
• Customer Success Collaboration: Acting as a technical bridge between customers and R&D to drive product improvements and ensure high satisfaction levels.

Requirements:

• 1–3 years of professional experience in Technical Support or Technical Account Management (TAM) – Mandatory.
• Strong hands-on experience with MySQL (queries, troubleshooting, and data manipulation) – Mandatory.
• Exceptional English proficiency (written and verbal) for supporting a global client base – Mandatory.
• Proven technical background: Either a B.Sc. in Engineering/Computer Science or significant professional experience within the Cybersecurity industry – Mandatory.
• Demonstrated technical familiarity with Linux, Docker, and Cloud infrastructure.
• Familiarity with Kubernetes or other container orchestration tools.