Senior VIP account manager

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

We are looking for a commercially driven VIP Account Manager to build and scale our VIP function from the ground up.

This is not a traditional account management role — this is a unique opportunity to design the strategy, define the engagement model, and directly impact revenue growth through high-touch relationships with our most valuable players.

The ideal candidate combines strong business acumen, data-driven decision-making, and a builder mindset, with the ability to turn insights into scalable processes and measurable commercial impact.

Responsibilities

• Lead the establishment and scaling of the VIP Account Management function from the ground up.
• Define and execute the VIP strategy, including segmentation, engagement models, and success metrics.
• Drive revenue growth and increase players’ lifetime value through proactive, high-touch engagement and tailored commercial initiatives.
• Build structured processes, playbooks, and best practices for VIP management.
• Own VIP KPIs, including retention, ARPPU, reactivation, and revenue uplift.
• Analyze VIP behavior and performance data to identify growth opportunities and optimize retention strategies.
• Develop strong, trust-based relationships with high-value players while balancing commercial objectives.
• Collaborate cross-functionally with Product, BI, Marketing, and CRM teams to enhance the VIP experience and monetization strategy.
  
  

Requirements

• 2+ years of experience in Account Management, VIP Management, Customer Success with revenue ownership, or similar commercial roles.
• Proven experience driving revenue, retention, or expansion within a monetized digital product.
• Strong analytical and data-driven mindset with the ability to translate insights into action.
• Demonstrated ability to build processes or initiatives from scratch in dynamic, fast-paced environments.
• Commercially driven, target-oriented, and comfortable working with measurable KPIs.
• Native or Mother tongue level English – Must.
  
  

Nice to Have

• Experience in gaming, iGaming, or other high-LTV digital products.
• Experience working with high-value or VIP customers.
• SQL or technical/data background.
• Understanding of consumer behavior in digital entertainment.
  
  

Subject to applicable laws, we may use artificial intelligence (AI) tools to assist our recruitment teams in the hiring process, including drafting job descriptions, communication, response to applications, assessments and tests, as further described in our Candidates Privacy Notice.

By applying to this job, you acknowledge that you have read and understood our Candidates Privacy Notice, including with respect to the use of AI tools, and consent to the processing of your information as described therein.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!

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