Machine Operator/Tier 1 Customer Support (6-9 Month Relocation)

About us

flō is an Israel-based technology startup developing an innovative digital printing platform for optical lens coatings. We are seeking a highly motivated student operator to join our Validation and Testing team and support the advancement of our next-generation manufacturing technology. In this role, you will work closely with the R&D team and play a key part in validating, improving, and optimizing our digital coating processes.

We're seeking a hands-on Machine Operator/Tier 1 Customer Support to join our CS team. In this pivotal operational role, you will manage the daily performance of flō’s industrial printing systems at a key customer site in the UK. This position begins with an intensive training period followed by a 6–9 month relocation to the UK.

You will act as the face of flō on-site, ensuring production continuity, performing essential maintenance, and collaborating with our R&D and engineering teams to optimize system performance.

Key Responsibilities

• System Operation: Operate and monitor industrial printing equipment to ensure stable production runs and high-quality output.

• Maintenance & Troubleshooting: Perform routine calibrations, basic mechanical adjustments, and preventative maintenance tasks.

• On-site Support: Support system commissioning and materials handling

• Documentation & Reporting: Log machine performance data and service activities; escalate technical issues to the Customer Support Lead.

• Customer Relations: Serve as the primary on-site point of contact, providing regular technical updates and maintaining clear communication channels with the customer’s staff to ensure operational alignment.

• Continuous Improvement: Contribute to the refinement of operational procedures and technical documentation.

Training & Onboarding

Before and during the relocation, you will receive comprehensive training covering:

• Machine operation, calibration, and complex system troubleshooting.

• Collaboration with R&D to master system functionality and materials handling.

• Reporting protocols and professional customer communication.

Requirements

• Technical Background: Hands-on experience with industrial machinery or complex mechanical systems.

• Problem-Solving: Ability to perform basic mechanical troubleshooting and technical adjustments.

• Relocation: Full willingness and ability to relocate to the UK for a period of 6–9 months.

• Communication: Fluent English (mandatory) with a professional presence for customer-facing environments.

• Mindset: Self-motivated and comfortable in a fast-paced, dynamic startup environment.

• Preferred Qualifications (Optional): While not mandatory, a background as a Practical Engineer, Mechanical Technician, or experience in the printing industry is a significant advantage.

At flō, we value technical curiosity and a proactive approach. If you are a technician looking for international experience and the chance to work with cutting-edge industrial tech, we want to hear from you.