Site Technology Manager

Please apply in English only

The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across Novocure sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office. The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the “smart hands” and “feet on the ground” at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting and management of systems, applications and services as needed. Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them. The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track: issues, risks and action items, as well as maintaining relevant documentation for the site as needed.

This is a full time, exempt, on-site office-based role tied to the Haifa, IL office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day site technology operations and manage local IT hardware inventory
• Act as team lead for the Israel site(s), managing and mentoring the local Site Support team
• Serve as the primary on-site technology contact and escalation point
• Partner with global and regional ET teams to ensure consistent, high-quality support
• Collaborate with Facilities on technology-related site projects, moves, and expansions
• Oversee onboarding/offboarding and ensure compliance with ITGCs and SOPs
• Monitor ticket queues, manage escalations, and report status to ET leadership
• Manage local IT vendors and service providers, ensuring SLA adherence
• Support and contribute to global ET initiatives and site-specific projects

QUALIFICATIONS/KNOWLEDGE:

• Qualifications:
• Bachelor's degree or technical certifications in an IT-related, Computer Science, or Engineering discipline or equivalent professional experience working in the field of information technology.

• Knowledge:
• 3+ years of experience with system, function, or project management preferred
• Knowledge of IT General Controls (ITGC)
• Ability to quickly recognize technical issues and escalate or resolve, as necessary
• Demonstrated customer service mindset in a fast-paced, dynamic environment
• Ability to write and clearly present problem statements and resolutions
• Detail-oriented, highly organized, resourceful, with self-starter problem-solving aptitude
• Flexible team-player mindset who can work with a variety of interdisciplinary groups
• Experience working and coordinating with ET-managed service providers
• Experience and knowledge of Linux OS and Systems preferred
• Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc.
• Previous project management, functional management, and supervisory experience a plus
• Familiarity with healthcare, and/or medical/scientific research is preferred