Customer Success Engineer

About Port

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.

We serve as the central nervous system for engineering, enabling platform teams to unify their stack and present it as a governed layer through golden paths for developers and AI agents.

By integrating rich engineering context, workflows, and actions, we assist organizations in transitioning from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.

As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.

Our growth is driven by the industry’s leading product and the continuous innovation of our customers - big and small, who use our platform to transform how developers work.

About your day-to-day:

We are looking for a Technical Customer Success Engineer with a strategic mindset and a proactive approach. In this key role, you will be crucial in ensuring our customers fully leverage our Internal Developer Portal to meet their business goals. This position requires a blend of technical expertise and customer-facing skills to guide clients from onboarding to adoption, ensuring their satisfaction and identifying expansion opportunities.

As part of your responsibilities, you will:

• Act as the main point of contact for customers, thoroughly understanding their technical needs, challenges, and business objectives to develop customized success strategies.
• Monitor technical health metrics within customer accounts, proactively resolving issues to ensure ongoing customer satisfaction and success.
• Build and sustain strong relationships with key stakeholders, positioning yourself as a trusted advisor on all matters related to Port.
• Lead strategic initiatives, including customized onboarding programs and adoption plans, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and encouraging collaborative solutions.
• Work with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

What success will look like:

• Customers successfully onboard and adopt Port across their engineering teams.
• Strong relationships are built with technical stakeholders, positioning Port as a trusted platform.
• Customer accounts remain technically healthy with proactive issue resolution and high satisfaction.
• Expansion opportunities are identified through demonstrated product value and strong adoption.