Customer Success Operations Specialist (Student Position)

About the Role

We are looking for a data-driven, tech-savvy Student to join our Customer Success Operations team. This is a unique opportunity to play a pivotal role in optimizing our internal processes and enhancing the customer journey. You will be the "engine" under the hood, ensuring our systems run smoothly and our teams have the tools they need to succeed.

Our Goal: We are looking for a long-term partner. This position is designed for a final-year student with the intent to transition into a Full-Time role upon graduation.

What You’ll Do

• Systems Management: Take ownership of our CS tech stack (Salesforce, Zendesk, etc.), ensuring data integrity and seamless integration.
• Automation & Optimization: Identify bottlenecks in our workflows and design, characterize, and implement automated solutions to increase efficiency.
• Cross-Functional Collaboration: Work closely with Product, Research, and Sales teams to align processes and ensure a unified approach to customer growth.
• Process Characterization: Translate business needs into technical requirements for new tools and features.
• Data Insights: Support the team with reports and dashboards that drive strategic decision-making.

Requirements

• Education: 3rd/Final-year student toward a B.Sc. in Industrial Engineering & Management or Information Systems.
• Availability: Ability to work at least 60% capacity (approx. 3 days a week).
• Advanced Technical Skills: Highly proficient in technical environments, including experience with API, Python and workflow automation.
• Analytical Mindset: You enjoy solving puzzles and building structured processes out of messy data.
• Communication: Fluent English (written and verbal) and the ability to work effectively with multiple departments.
• Ambition: A strong desire to grow within the company and transition to a full-time career post-graduation.