Information Technology Field Technician

Mertens – MalamTeam is hiring a Field IT Technician

Public sector organization | Central Israel

Role Overview:

Provide on-site technical support to end users in educational institutions. The role includes troubleshooting IT, network and communication issues, maintaining end-user equipment and supporting municipal technology projects in the education sector.

Key Responsibilities:

• Provide on-site technical support for end users in educational institutions
• Troubleshoot hardware, software, network and communication issues
• Install, configure and upgrade computers and IT equipment
• Maintain end-user devices and IT infrastructure
• Support municipal technology and education-related projects
• Document activities and incidents within the ticketing system

Requirements:

• PC Technician certification – required
• 3+ years of technical support experience in organizations with 500+ users
• At least 2 years of experience supporting educational institutions – required
• Experience working with AD, Exchange, Office 365, DHCP and system imaging
• Experience providing field support for end-user devices and LAN/WAN networks
• Valid driver’s license