Technical Account Manager (System/Infra/Security)

Remedio is a first-of-its-kind platform that automates and error-proofs configuration security for connected devices, helping enterprises manage and secure large fleets of distributed endpoints.

As we grow, we want to ensure our customers get maximum value from their investment- and for that, we are looking for a dedicated Technical Account Manager (TAM).

Why This Role Matters at Remedio?

As a TAM at Remedio, you'll play a critical role in driving customer success, satisfaction, and retention- ensuring that our clients get real business value from our platform. You'll bridge the gap between customer needs and our technical capabilities, help shape how our product evolves, and build long-term relationships that convert into growth, expansion, and mutual success.

If you enjoy a mix of technical challenges, customer engagement, long-term relationships, and strategic influence this role will suit you well.

Requirement:

• 3-5 years of experience in a technical customer-facing role
• Previous hands-on experience in enterprise system/IT infrastructure domains-Mandatory
• Excellent communication skills- capable of working with technical teams and non-technical business stakeholders alike; clear written & verbal skills.
• Customer-centric mindset: ability to build trust, anticipate customer needs, act as advocate for the customer inside the company.
• Strong problem-solving and project-management skills: able to lead deployments, configurations, escalations, and follow-through to resolution.
• Proactive and strategic: not just reactive support- you anticipate needs, propose optimizations and improvements, help customers grow their use of Remedio.
• Ability to work collaboratively across Sales, Product, Engineering and Support teams- to deliver seamless customer experience and influence company roadmap.
• Bonus: familiarity with scripting / automation, understanding of compliance frameworks / IT-OT security, or previous experience working in endpoint security / compliance context (fits especially well given Remedio's solution domain).

Responsibilities:

• Act as the primary technical point of contact for assigned enterprise/mid market customers- owning the post-sale relationship and ensuring they derive full value from our platform.
• Onboard new customers: work with them to understand their environment, assist with initial setup, configuration and deployment, and guide them through best practices.
• Troubleshoot and resolve technical issues or escalations, coordinating internally with Support, Engineering, Product-acting as the customer advocate inside Remedio to ensure issues are addressed properly and quickly.
• Translate customer business and compliance requirements into technical configurations or solutions on the Remedio platform; help them map security/compliance goals into concrete settings and workflows.
• Provide ongoing guidance, training, and enablement-helping customers adopt new features, roll out changes, and stay aligned with best practices.
• Serve as a trusted advisor: understand customer's business context, long-term objectives and challenges; proactively propose optimizations, upgrades, or expansions of their usage.
• Relay customer feedback, feature requests, and real-world requirements to internal Product and Engineering teams-helping shape product roadmap based on customer needs.
• Maintain thorough documentation: project plans, configuration guides,best-practice playbooks, knowledge-based entries both for internal use and customer reference.