Solutions Manager

About the position:

The Solutions & Implementation Manager at Duve is a hybrid leadership and hands-on role responsible for both presales solution design and post-sale onboarding delivery.The role leads the Solutions and Onboarding teams while remaining actively involved in complex sales engagements and solution design. It ensures prospects receive the right technical guidance pre-sale and that new customers are successfully implemented, integrated, and activated on the platform.

Key Responsibilities

Team Leadership and Operational Oversight

• Lead a team of Solution Consultants and Onboarding Managers, ensuring strong technical expertise and high-quality customer delivery.
• Define team priorities, workflows, and KPIs to support both sales enablement and onboarding efficiency.
• Coach team members on solution design, discovery, implementation planning, and customer communication.
• Ensure smooth collaboration between Sales, Customer Success, Support, and Product.
• Continuously improve onboarding methodologies, documentation, and internal processes to support scale.

Presales and Technical Sales Support

• Partner with the sales team to understand prospect needs, challenges, and technical environments.
• Lead technical discovery sessions and tailor product demos based on customer use cases.
• Build solution proposals, workflow diagrams, and integration recommendations aligned with Duve’s capabilities.
• Serve as the technical authority in RFPs, security questionnaires, and enterprise-level evaluations.
• Influence deal strategy by articulating technical value and ensuring feasibility of proposed solutions.

Partner Integrations

• Collaborate with technology partners to integrate their products or services with the Duve platform.
• Develop, maintain, and improve integration documentation to ensure clarity and usability.
• Act as the technical point of contact for partner questions or integration challenges.

Technical Solutions and Architectural Alignment

• Maintain a deep understanding of Duve’s architecture, ecosystem, and capabilities.
• Design scalable technical solutions that align with Duve’s architecture and best practices.
• Work closely with product teams to validate solution feasibility and contribute field insights to roadmap discussions.

Qualifications

• Bachelor's degree in Information Technology, Industrial Engineering, or a related field.
• Proven experience in a Solution Consulting, Sales Engineering, or Technical Integrations role.
• Experience managing or mentoring technical teams while remaining hands-on in customer engagements.
• Strong understanding of APIs, integrations, and modern SaaS architectures.
• Familiarity with hotel and hospitality tech platforms (Opera, Protel, Optima, Guesty, Mews, Airbnb etc.) a big plus.
• Excellent communication and presentation skills, particularly in customer-facing environments.
• Excellent problem-solving skills and natural curiosity to uncover optimal solutions.
• Strong problem-solving ability and the capacity to translate technical complexity into clear solutions.