AVI Operation Manager

Description

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

Job Overview

The Operations Manager of the AVI Department is responsible for leading the department, overseeing day‑to‑day interactions with fuel companies, subcontractors, suppliers, and direct customers.

The role includes maintaining and improving the operational infrastructure, while aiming for excellence in quality, service, and execution.

The AVI Operation Manager maintains constant communication with the company’s customers to ensure a high level of service, expectation alignment, and customer satisfaction.

As a central point connecting multiple internal and external stakeholders- employees, customers, subcontractors, and others- the role requires strong interpersonal communication skills and the ability to execute multiple tasks under tight deadlines.

The manager is also responsible for the logistical management of company inventory, supervising the transfer and distribution of goods to service stations.

A key responsibility is driving quality control, process improvement, and cost‑reduction initiatives when working with subcontractors and service stations.

Responsibilities

• Work directly with senior‑level customers
• Manage multiple subcontractors across regions
• Oversee quality control of RFID AVI installations
• Monitor and ensure high service quality standards
• Direct management of a field technicians team
• Direct management of a remote support center
• Analyze data across multiple operational segments
• Manage inventory logistics and stock levels
• Define goals, monitor KPIs, and ensure ongoing control
• Implement clear performance indicators (SLA, quality, profitability)
• Manage relationships with large installation centers, automotive importers, and leasing companies
• Lead a hybrid team (field technicians + service center staff)
• Build processes and implement operational controls
  
  

• Bachelor’s degree – mandatory
• Proven ability to lead hybrid teams (technicians + support center)
• Strong customer‑service orientation
• Strong operational orientation
• Technical aptitude
• Experience managing complex operations
• Experience managing a service/helpdesk center
• Experience managing field technician teams
• Experience managing customer relationships
• Excellent command of Excel
• Strong analytical thinking and data‑analysis skills
• Strong teamwork abilities
• Experience managing large vehicle fleets – an advantage
• Prior experience in operational/service management – an advantage