Help Desk

Mertens – MalamTeam is hiring a Help Desk Support Specialist

Role Overview:

Provide technical support for organizational users and resolve IT-related issues across multiple systems and technologies. The role includes troubleshooting Windows environments, managing users and supporting network and hardware issues.

Key Responsibilities:

• Provide technical support for end users across the organization
• Troubleshoot issues related to Domain environments and Windows operating systems
• Manage users and permissions in Active Directory
• Resolve network, email, hardware and software issues
• Document incidents and follow support processes
• Participate in ongoing training provided by the company

Requirements:

• Technical background in IT or previous experience in a technical support center – strong advantage
• Graduate of a relevant course such as MCSA, CCNA, PC Technician or Network Administration
• Willingness to work long-term within the organization
• Ability to obtain security clearance
• Availability for occasional overtime