Head of Customer Success

The Opportunity

We are seeking a visionary Head of Customer Success to lead and scale our client-facing operations during a pivotal growth phase. This role offers a unique blend of high-level strategy and hands-on execution. You will manage an existing team of high-performing professionals while architecting the structure for additional teams and developing future leadership within the organization.

Key Responsibilities

• Strategic Leadership: Serve as the primary architect for the customer success function, aligning department goals with overall company growth.
• Team Scaling: Manage and mentor the current team while recruiting and onboarding additional teams to support an expanding global client base.
• Revenue Ownership: Drive post-sale KPIs including retention, churn reduction, and expansion revenue through proactive account planning.
• Operational Excellence: Build and refine scalable infrastructure such as health scoring, usage analytics, and lifecycle playbooks.
• Cross-functional Collaboration: Partner with Sales, Product, and Marketing to ensure the customer voice directly influences the product roadmap.
  
  

• 5+ years of experience in Customer Success, Account Management, or post-sales leadership within B2B technology environments.
• 3+ years in a senior management role with a proven track record of departmental strategic planning.
• Demonstrated success in building and structuring teams, including recruitment and career development of team members.
• Strong operational mindset with the ability to implement scalable processes across diverse customer segments.
• Exceptional executive presence and communication skills, capable of representing the company to high-value global clients.
• Proficiency in modern CRM and CS management tools.
• Fluency in English (written and spoken).