Technical Support Engineer

Company Description

Fireberry is an innovative all-in-one CRM platform that helps businesses of all sizes work intelligently, from initial engagement to fostering loyal customer relationships. By unifying sales, service, and marketing with powerful AI, Fireberry empowers teams to centralize their data, automate workflows, and enhance collaboration. The platform features customizable modules, native integrations, and an open API to ensure it fits seamlessly into any business model. Trusted by diverse industries—including automotive, real estate, education, and retail—Fireberry scales to meet the needs of complex processes, whether managing B2B pipelines, optimizing customer service, or handling multiple sales operations.

Role Description

The Technical Support Engineer role at Fireberry is a full-time position based in the Tel Aviv District, Israel, with a hybrid work option allowing for some work-from-home flexibility. Responsibilities include providing technical support and troubleshooting for clients, assisting with issue resolution, and ensuring customer satisfaction. This role involves diagnosing and resolving technical issues, offering support to customers through multiple communication channels, and collaborating with internal teams to enhance client experiences.

Qualifications

• Strong background in Technical Support and Troubleshooting with the ability to identify and resolve issues effectively
• Proficiency in Customer Support and Customer Service, ensuring a positive and proactive approach to client interactions
• Excellent Analytical Skills to diagnose problems and recommend effective solutions
• Experience in supporting SaaS or CRM platforms is a plus
• Strong written and verbal communication skills
• An understanding of basic API integrations and system configurations is a bonus
• Ability to thrive in a hybrid work environment
• Proven ability to work independently and within a team