Information Technology Specialist

About Us:

About TechSee: TechSee is a category-defining SaaS leader disrupting the Customer Experience (CX) landscape with Visual AI. We were the first to bring remote visual support to the mass market and continue to lead the industry with 8 patents in AI and Augmented Reality.

Our platform fuses Spatial AI, Visual AI, Physical AI, LLMs, and AR to create "Multi-Sensory" Generative AI that can see, hear, and guide users in real-time. We empower the world’s biggest brands - including Vodafone, Orange, Hitachi, and the Fortune 500 - to deliver elite-level support and field service at a fraction of the cost.

Backed by powerhouse investors like Salesforce Ventures, Telus, and Scale Ventures, TechSee is in a period of rapid global hyper-growth. We aren't just improving customer service, we are fundamentally changing how humans and machines interact to solve problems.

Join us in shaping the future of AI-driven technology!

The opportunity:

We are seeking a dedicated and skilled IT Specialist to join our dynamic team.

As our IT Specialist, you will be responsible for all IT aspects, including onsite rapid-response for technical issues, ensuring systems run at optimal efficiency, and establishing effective processes to provide the highest levels of internal support. You will ensure that our company's technology infrastructure is reliable, up-to-date, and aligned with business needs.

Key Responsibilities:

• Manage all aspects of TechSee’s IT infrastructure, systems, and security.
• Manage tools, systems, and services used by TechSee.
• Provide global IT support to TechSee employees, including coverage for global time zones.
• Manage all aspects of TechSee’s IT hardware, including inventory management, acquisition, and vendor relations.
• Manage workstations and company applications, including external service providers for Salesforce, Google Workspace, Slack, and other organizational platforms.
• Design, develop, implement, and maintain IT systems, policies, and procedures.
• Define IT infrastructure strategy, architecture, and security processes.

Qualifications:

• At least 1 year of experience as an IT Specialist or in the IT field.
• Deep understanding and hands-on experience in IT systems, networking, and server management.
• Experience with enterprise applications such as Google Workspace.
• Strong troubleshooting skills for PCs, Macs, Linux, hardware, and software.
• Advanced knowledge of managing users ,access (Like Active Directory) and mail services.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing IT challenges.
• Experience with Python automation scripts - Advantage
• BS in Industrial Engineering, Computer Science, MIS, or similar field - Advantage
• Familiarity with ISO 27001 and SOC2- Advantage

Why Join TechSee?

At TechSee, we combine cutting-edge innovation with a people-first philosophy. We are looking for high-performers who are driven by excellence, collaboration, and the desire to make a tangible impact on the future of AI.

• Beyond SaaS: TechSee isn’t building just another tool: we are defining a new category in Visual AI to help solve the most complex and expensive problems organizations grapple with and traditional AI cannot handle. We hold 8 patents and take a unique visual approach to everything we do. You will represent a solution that solves real-world challenges for the world’s leading brands.
• AI Innovation With a Purpose: You will be joining a team who have proven results deploying Practical AI at scale and will be at the heart of the Generative AI evolution. You will work with Fortune 2000 leaders, implementing AI strategies that deliver tangible ROI: a top priority for organizations across every industry in 2026.
• Meaningful Growth & Real Impact: We are a global team who believe that every voice matters. We foster an environment of open communication, teamwork, and collaboration, celebrating individual and team achievements and promoting and growing our employees as their careers progress.
• Autonomy & Bold Execution: We value individuals who are proactive and results-oriented. We will provide you the tools and support you need to succeed and give you the agency to achieve your goals. We prioritize internal growth and celebration high-quality execution and the results that execution delivers.
• A Global Culture: We are a global culture and embrace the collaborative dynamic that results from our diversity. We believe in “one for all” when we approach our work and work hard to maintain a supportive, local team feel - even across continents and time zones.
• Comprehensive Support: We offer competitive compensation, ensuring our people (you are at the heart of our success!) are well-supported.