IT Manager

A leading Israeli Cybersecurity corporation is expanding its elite technical task force. With hundreds of employees and a rapidly growing global presence, the company develops mission-critical security solutions for enterprise-grade environments.

Known for its high-performance culture and technological excellence, the organization offers a dynamic setting where top-tier engineering meets complex, real-world security challenges.

The company is located in Central Tel Aviv (prime location near the train station) and operates a hybrid model with three days in the office.

Role Overview:

• Advanced Troubleshooting: Taking full ownership of complex, high-priority technical escalations throughout the customer lifecycle.
• R&D Collaboration: Working as a bridge between global customers and internal R&D and Product teams to identify bugs, suggest features, and deliver root-cause analysis.
• Network Analysis: Utilizing advanced tools like Wireshark for deep packet analysis to resolve intricate connectivity and security issues.
• Infrastructure Mastery: Managing and troubleshooting large-scale IT infrastructure and sophisticated network topologies.
• Strategic Impact: Directly influencing product stability and customer satisfaction by resolving "unsolvable" technical bottlenecks.

Requirements:

• 5+ years of professional experience as a Tier-3 Support Engineer (or higher) in a global tech company – Mandatory.
• Expert-level Networking knowledge: Deep understanding of Routing, Switching, and Network Protocols – Mandatory.
• Advanced Packet Analysis: Hands-on expertise with Wireshark and traffic sniffing tools – Mandatory.
• Proven track record in high-level Troubleshooting within complex enterprise environments – Mandatory.
• Experience with Network Security (Firewalls, Proxies, VPNs, etc.).
• Excellent English communication skills and experience in a customer-facing technical role.