Junior Technical Support & Customer Success Engineer

About Panoramic Power

Global technology company pioneering smart energy solutions through cutting-edge IoT devices, cloud analytics, and optimization algorithms. Our platform helps business customers reduce energy costs while contributing to a greener energy grid.

The Role 

• Provide technical support to customers via Zendesk ticketing system

• Troubleshoot platform issues including IoT devices, connectivity, and data visualization

• Collaborate with DevOps and development teams on customer escalations

• Document customer issues and contribute to knowledge base

• Assist with RMA process for hardware issues and coordinate with partners

• Drive customer success through proactive communication and issue resolution

• Analyze platform logs and data to identify root causes

Required Qualifications

• Strong technical troubleshooting and problem-solving skills

• Excellent written and verbal communication skills

• Experience with ticketing systems (Zendesk preferred)

• Customer-focused mindset with ability to explain technical concepts clearly

• Ability to work independently and prioritize multiple issues

• Team player with collaborative approach

• Travel is required occasionally. 

Preferred Qualifications

• Technical background in electricity, engineering, IoT devices, networking, or embedded systems

• Experience with AWS cloud platforms and SaaS troubleshooting

• Knowledge of networking protocols (TCP/IP, WiFi, cellular connectivity)

• SQL querying experience for data analysis

• Familiarity with log analysis tools (Coralogix or similar)

• Understanding of energy management systems or industrial IoT

• Experience managing partner relationships and indirect support channels

• BSc in relevant technical field, including Industrial Engineering

• Suitable for final-year Industrial Engineering students

Technology Environment

Support Tools: Zendesk, Slack, Intercom

Platform: AWS-based SaaS, React web application, React Native mobile apps

IoT Devices: Energy sensors, wireless bridges (WiFi, cellular, ethernet)

Observability: Coralogix (logs), Grafana (dashboards), PostgreSQL/MySQL

Please send your CV or LinkedIn profile to: [email protected]