Customer Service & Operations Coordinator

Full-Time | Offices in Herzliya | Fast-Growing E-commerce Brand

About the Brand: MARMOR HOUSE is a growing premium home textile brand. As an e-commerce company that places customer experience and product quality at the forefront, we are looking for a service-oriented, sharp, and highly organized individual to join our team in Herzliya. This role combines direct customer relationship management with broad operational and logistical responsibilities.

Digital Customer Service:

• Managing multi-channel communication: Handling WhatsApp, Instagram/Facebook DMs, and Emails.
• Maintaining a premium, personal, and consistent brand voice.
• Real-time response and end-to-end problem solving for all customer inquiries.

Operations & Order Management:

• Full ownership of the order Life Cycle – from website purchase through exchanges and returns, to shipment tracking and delivery confirmation.
• Logistics Sync: Constant daily communication with the warehouse, inventory control, and updating product/size availability on the website.
• Task Management: Continuous work on project management systems (Monday.com) to monitor, track, and optimize operational workflows.

• System Proficiency: Strong command of Shopify, Monday.com, and Social Media platforms (Instagram/Facebook).
• Experience: Previous experience with CRM systems and customer management – a significant advantage.
• High-Level Service Orientation: Exceptional written communication skills, patience, empathy, and the ability to lead customers to full satisfaction.
• Operational Excellence: High-level organizational skills, strong attention to detail, and the ability to multitask in a dynamic, fast-paced environment.

Think you’re the right fit? We’d love to meet you!

Please send your CV to: [email protected]