CRM Manager

For over 30 years, Allot has been securing digital communications at scale. Allot (NASDAQ: ALLT) is a network-native cybersecurity leader, protecting people and small businesses directly through the network. Trusted by leading telecom operators worldwide, our technology is built for the masses, delivering real-time, seamless security to millions of users, invisibly and at scale. We are here to safeguard the everyday digital life of consumers and SMBs worldwide.

What we’re looking for:

We are currently looking for a CRM Manager, to join our IT organization at the Hod Hasharon office. This role will manage, lead and support the CRM business needs of all Allot’s departments.

What you’ll do:

• Build and lead the CRM team for continuous improvement of CRM tools and processes
• Designing solutions and working directly with internal customers to meet their business requirements in accordance with industry best practices
• Collect business needs and drive prioritization of requirements
• Support users on the day-to-day tasks, including data fixes and troubleshooting.
• Support existing interfaces between the CRM and the organization's systems
• Act as subject matter expert for the CRM processes and tools (Salesforce eco-system, Portal, ITSD)
• Manage external vendors including onboarding, ongoing communication and ensuring project delivery according to company standards and timelines
  
  

• Bachelor's degree in Industrial Engineering / Computer Science or a related field - MUST
• At least 4 years of experience in Salesforce CRM in Service, Sales and Integrations to external systems (ERP, Jira, Customer & Partner Portal) - MUST
• Deep understanding with Salesforce configuration, customization, Flows and Approval Processes - MUST
• At least 2 years of experience managing teams - MUST
• Strong technical deployment experience of IT projects in CRM, Sales and Service (planning, development, testing, deployment, support and communication)
• Solid organizational skills including attention to detail and ability to handle multi-tasking competing priorities.
• Working in a global company, Knowledge and understanding of global processes
• Excellent analytical and hands-on problem-solving skills and has the ability to translate complex business needs into scalable technical solutions that align with company strategy.
• Outstanding interpersonal and collaboration building skills, able to work well in a cross-functional, matrix management environment
• Proficiency in Salesforce’s security model including Roles, Profiles, Permission Sets, Sharing roles, OWD.
• Salesforce certifications - a plus.
• CPQ knowledge - big advantage.