Food Quality – Consumer Safety & Complaints

Main Responsibilities:

• Full management of the food safety (HACCP), including handling customer complaints, leading incident investigations, performing risk analyses, and providing professional responses to customers.
• Presenting quality and complaint-related topics to internal and global interfaces and leading professional discussions.
• Ongoing work with internal and global stakeholders.
• Supporting site preparation for external audits, in coordination with all relevant parties.
• Presenting complaint quarterly review to management as needed.
• Providing backup to the quality team when required.

Required Skills / Experience:

• Bachelor's degree in relevant fields (such as Life Sciences, Engineering, Technology, Biotechnology, or a related field) – an advantage.
• Proven experience in consumer safety – required.
• Very high level of English and Hebrew – required.
• Ability to work independently and proactively, with strong time‑management and follow‑up skills.
• Excellent interpersonal skills, ability to present data, lead discussions, and work with diverse teams in global interfaces.
• Ability to work with computer systems (preferably experience with CRM, Excel, or similar management systems).
• Ability to work in a dynamic environment with multiple simultaneous tasks while meeting deadlines.
• Flexibility with working hours.
• Previous experience in food safety (HACCP)