Customer Support / Quality Assurance Agents | US Hours

Customer Support / Quality Assurance Agents | US Hours

Location: Har Tuv B, Israel (In-office only)

Salary: 50-80 NIS per hour

Hours: Monday - Thursday (2 PM-10 PM)

Fluent English Required

Ephoca is currently seeking dedicated Customer Support / QA Agents to join our team in Har Tuv and contribute to our commitment to providing exceptional service.

Responsibilities

• Follow up with past customers to ensure they were thrilled with our services
• Review previously sent emails to identify and correct inconsistencies
• Verify that all technical information is accurate and up to date
• Review company websites to identify errors or outdated content 
• Ensure accurate records are maintained for all customer interactions and transactions in the company’s CRM system.
• Confirm that closed support tickets were handled properly and resolved appropriately
• Deliver exceptional customer service while addressing all customer concerns promptly and professionally

Apply: Send your resume to [email protected]