Trader Success Specialist

The5ers is a fast-growing tech company building smart, data-driven platforms for a global community of traders. Through our leading brands - The5ers and Trade The Pool - we create innovative solutions that help traders grow, improve, and connect.

We’re on a mission to shape the future of trading by combining advanced technologies, user-focused tools, and a unique funding model that empowers talented individuals to reach their potential - all while serving one of the world’s largest and most engaged trading communities

.
We’re looking for a service-oriented Trader Success Specialist to provide fast, clear, and thoughtful assistance to our global community of trader

s.
Working days: Monday- Fri

day(Monday–Thursday from our beautiful offices in Raanana, Friday from ho

me)Working hours: 1:00 PM–10:00

PM
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Responsibili

• ties:Respond promptly and professionally to customer inquiries via
• emailResolve issues with clarity, patience, and a solution-oriented mi
• ndsetAssist traders with account-related questions and platform navig
• ationMaintain accurate records of customer interac
• tionsCoordinate with internal teams to ensure seamless resolution of req
• uestsEscalate high-priority or technical issues to the relevant depart
• mentsContribute to support documentation (FAQs, macros, help center arti
• cles)Meet performance goals, including response time and customer satisfa

ction
Require

• ments:1+ years of experience in customer support, ideally in fintech or trading - Adv
• antageNative-level English (wr
• itten)Flexible availability to support users across different time
• zonesStrong communication and collaboration
• skillsTech-savvy and comfortable working with support platforms and CRM
• toolsService-oriented, professional, and detail-or
• ientedKnowledge of trading, forex, or financial markets – a strong adv

antage
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Why

• Join Us?Be part of a profitable, fast-growing company shaping the future of
• tradingJoin a global team where your ideas drive real produc
• t impactWork in a culture that values openness, initiative, and colla
• borationEnjoy a healthy work-life balance in a focused, supportive, and non-corporate env
• ironmentGrow in a company that gives you room to lead, evolve, and leave a meaning