Field Service Engineer – Mobile Cranes

Field Service Engineer – Mobile Cranes

About Zoomlion

Zoomlion is a global manufacturer of construction machinery and industrial equipment. Our product portfolio includes cranes, aerial work platforms, excavators, forklifts, and other heavy machinery.

To support the development of our service network, we are currently looking for a Field Service Engineer.

Key Responsibilities

1. On-site Service & Technical Support

• Perform on-site fault diagnosis, repair, and commissioning of mobile cranes at customer sites
• Execute new machine delivery, installation, technical acceptance, and operator training
• Troubleshoot issues related to hydraulic systems, electrical systems, engines, chassis, and other related components

2. Service Response & Customer Communication

• Act as the local field service engineer, providing first-line technical support within the assigned region
• Communicate with customers on technical matters in English and/or the local language
• Participate in after-sales follow-ups, maintenance recommendations, and service relationship management

3. Quality Feedback & Continuous Improvement

• Record and report typical failures, quality issues, and service challenges identified in the field
• Cooperate with headquarters to close service cases and drive technical improvements
• Contribute to service case studies and the development of a technical knowledge base

4. Spare Parts & Service Support

• Support the identification of spare parts requirements and propose repair or replacement solutions
• Cooperate on fast and accurate spare parts matching to improve machine availability and reduce downtime

Requirements

• Experience in after-sales service of construction machinery, cranes, or heavy equipment
• Strong technical knowledge of hydraulic or electrical systems (at least one core specialization)
• Willingness to travel frequently and work on-site
• English proficiency sufficient for daily working communication
• Minimum of 3 years’ service experience with mobile cranes or crawler cranes
• Long-term working or service experience in Isreal.
• Familiarity with machinery safety standards and on-site operational requirements in Isreal.
• Hands-on, field-oriented service profile; this position is not suitable for a purely office-based role
• Solid technical background with willingness to develop long-term in a service-oriented career path
• Strong customer focus and the ability to professionally represent the company on-site
• Potential to develop into a regional technical expert or a future service manager