Professional Services Engineer

About Us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About the Role:

We’re looking for a Professional Services engineer who loves solving difficult challenges, working with the newest technologies, and is driven by an appetite for creativity.

What you’ll be doing:

As a Professional Services Engineer you will work on multiple platforms and environments with continuous learning of new technologies.

Responsible for customer cloud-based and on-prem solutions design and implementation, infrastructure support and maintenance.

In addition, working with internal interfaces (Application Support, DevOps, R&D, QA), on-going Tasks Managemant and taking responsibility for the advanced technical solutions staging, Serviceability Tools and Knowledge Sharing.

Requirements:

• 3+ years’ experience working as a System Engineer \ Application Support Engineer
• Advanced knowledge of IT systems, including solutions implementation, networking, servers, and Web-based applications
• Excellent understanding and experience in Linux, Cloud environments and VMware ESX domains
• Experience in installing, configuring, and maintaining servers both virtual (Cloud\ESX VMs)) and physical
• Experience in Linux and Windows script languages (BASH, PowerShell) – strong advantage
• Experience with deploying infrastructure (IaaS) solutions to Cloud platforms – Azure/AWS
• Solid understanding of Database concepts (Postgres, Oracle) - strong advantage
• Solid Knowledge Base maintenance approach and Knowledge sharing attitude
• Experience in Customer Support and ability to work with worldwide global customers.
• Solid Tasks Management approach and “influence with no authority” experience
• Ability to operate under pressure in deadline-driven situations and business emergencies
• Problem solver: proven troubleshooting skills, result- driven, make it happen’ approach.
• English speaking and writing in high level. Other languages – advantage
• Certifications: CCNA, MCSE, AWS\Azure – advantage
• Excellent communication skills (both written and verbal) with attention to details