VIP Team Lead

Description

Tango is a successful, market leader, a live-streaming Platform with 550+ million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and, of course, our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Do you want to join the party?



We are looking for a strategic and hands-on leader to drive Tango’s global VIP strategy.

This role is accountable for growing VIP retention, Lifetime Value (LTV), and direct sales revenue, while building scalable loyalty and lifecycle programs across markets.

You will lead distributed VIP teams worldwide and design the infrastructure, protocols, and CRM methodologies that maximize long-term revenue from high-value customers.

Responsibilities

• Main KPIs: Growing VIP retention, life-time value & direct sales.
• Develop new protocols and workflows for the VIP team
• Maintain scalable customer lifecycle and sales processes in collaboration with the teams to maximize revenue growth.
• Lead a team of VIP managers across the world and develop Tango’s loyalty program
• Providing tailored and individual service to top customers
• Implementing VIP life-cycle communications at scale; scalable communication and CRM methodology to effectively serve and proactively approach VIPs at the right time.
  
  

• A bachelor’s degree
• 8+ years experience in B2C VIP management and Sales
• 3+ years experience at Hands-On manager level.
• Demonstrated experience in managing distributed, remote teams
• Mother tongue level English required, Arabic or any additional language is an advantage
• Knowledge of CRM systems, data structures, and reporting
• Advanced technical skills, analytical thinking & attention to detail