Technical Account Manager

Description:

We are seeking a senior customer-facing technical leader to own the full post-sales lifecycle for enterprise customers — from deployment and integration through ongoing optimization and account growth.

This role combines hands-on implementation with strategic account management. You will work directly with IT and business stakeholders at large enterprise organizations worldwide, serving as both trusted advisor and technical authority.

Responsibilities:

• Lead deployments and integrations in UAT and production enterprise environments.
• Design and implement solutions aligned with customer datacenter and application architectures.
• Guide customers in reviewing and prioritizing IT misconfigurations and generating tailored reports.
• Deliver training, consulting, and ongoing technical advisory services.
• Serve as the primary technical point of contact for strategic enterprise accounts.
• Build strong relationships with IT leadership and key stakeholders globally.
• Identify expansion opportunities and partner with sales to drive account growth.
• Collaborate cross-functionally with sales, customer success, support, product, and R&D.
• Manage multiple enterprise projects and competing priorities simultaneously.

Requirements:

• 5+ years of experience working with large enterprise IT infrastructure in a customer-facing engineering, pre-sales, post-sales, or solution implementation role.
• Ability to independently lead technical and business discussions with international Fortune 2000 IT representatives.
• Strong understanding of datacenter and application architectures (A/A, A/P, LB, HA, DR, Web App, DB).
• Experience supporting international enterprise customers.
• Fluent English (spoken and written).
• Excellent presentation and interpersonal skills.
• Ability to manage multiple concurrent priorities.

Nice to have:

• Understanding of virtualization, system and storage concepts (LUN, WWN, SAN/NAS, Cluster, VM, Virtual networks, Containers).
• Experience with VMware, Windows AD, GPO, Shell scripting, AWK, or SQL.
• Proven project and process management skills.

Willingness to travel internationally on occasion.