Director of R&D Operations

About DoorLoop

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we’re a global company helping property owners and managers move faster, scale smarter, and get real support, real fast.

We’re proudly People First. That’s why we’re a Certified Great Place to Work, recognized by Forbes as one of America’s Best Startup Employers in both 2024 and 2025, and earn top ratings on Glassdoor.

Mission

DoorLoop is looking for an R&D Operations Manager to be the operational backbone of our Product and Engineering organization. You'll own how we plan, build, and ship designing processes, leading strategic projects, driving automations and AI-powered workflows, and ensuring every team is aligned and moving fast. You'll be the connective glue across Product, Engineering, Design, CS, and GTM — the person who creates order from chaos and measurably increases our velocity.

Responsibilities

• Lead Strategic Projects & Planning Own quarterly planning cycles, roadmap governance, and the most critical cross-functional initiatives end-to-end. Ensure 100% traceability between business goals and what we build. You don't just facilitate — you drive outcomes.
• Increase Product & Dev Velocity Design and enforce processes that make squads ship faster. Identify bottlenecks, streamline workflows, and measure the impact. If it slows us down, you fix it.
• Jira Governance & Dev KPIs Full ownership of Jira — boards, workflows, automations, hygiene, and reporting across all squads. Build and maintain dashboards for velocity, cycle time, throughput, and release predictability. You're self-sufficient — no engineering help needed.
• Automations & AI-Powered Workflows Automate manual toil across the product org. Operationalize AI tool adoption. Eliminate repetitive work so PMs and engineers focus on high-value output, not process overhead.
• Cross-Functional Alignment & Enablement Be the connective tissue between Product, Engineering, Design, Data, CS, GTM (including PMM, Professional Services, and Pricing), and Finance. Own release coordination and CS enablement — zero surprise launches, ever.
• Tooling, Analytics & Knowledge Management Own the product tool stack (Jira, PostHog, Notion, AI tools) and the budget for product tools and operations — drive ROI through smart vendor selection and consolidation. Ensure PMs have self-serve access to data. Maintain a centralized knowledge base as the single source of truth.

• 5+ years in Product Operations, R&D Ops, or related role at a scaling B2B SaaS company.
• Deep Jira expertise — can self-serve on configuration, workflows, automations, and reporting.
• Proven track record designing processes that measurably improve team velocity and output.
• Strong analytical skills — turns data into dashboards and dashboards into decisions.
• Excellent cross-functional communicator — translates between Engineering, Design, Sales, CS, and Marketing with ease.
• Passionate about automations, AI, and efficiency — defaults to building systems, not fighting fires.
• Experience with product tool stacks (Jira, Notion, PostHog, or similar).
• Property management, PropTech, or vertical SaaS experience is a plus.

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