IT Support Specialist (Tier 2) – Healthcare Technology Environment

IT Support Specialist (Tier 2) – Healthcare Technology Environment

We are looking for an experienced IT Support Specialist to join our Information Systems Division and provide direct support to internal teams in a dynamic healthcare technology environment.

This role involves hands-on troubleshooting, cross-team collaboration, and ownership of service processes in systems that support critical medical operations.

Key Responsibilities:

• Provide direct service and technical support to internal users and healthcare teams

• Receive and handle incidents and service requests escalated from Tier 1

• Troubleshoot hardware and software issues

• Escalate and coordinate with Development, Infrastructure, and Information Security teams when

• Document, track, and monitor service tickets

• Share knowledge and maintain professional documentation

• Meet defined SLA targets

Mandatory Requirements:

• Proven experience in troubleshooting and problem-solving - Must

• Experience with printers and print servers (hardware and configuration) - Must

• Strong knowledge of Windows 10 and Windows 11 workstations - Must

• Familiarity with networking environments, Firewalls, Citrix, and drivers - Must

• Experience working with BigFix - Must

• Experience with SysAid or similar service management systems - Must

Significant Advantages:

• Experience working with medical information systems

• Experience with appointment management systems

• Basic support-level familiarity with healthcare systems

• Ability to write and maintain scripts