Customer Support Representative (Non-Technical Support Role)

Company Description

WorldCom Finance specializes in delivering cutting-edge, reliable financial solutions for seamless cross-border transactions. Our services include instant money transfers, digital wallets for managing multiple currencies, foreign exchange services for businesses, and secure prepaid cards for global purchases. We strive to simplify financial processes for individuals and businesses worldwide. Headquartered in the Tel Aviv District, Israel, we are dedicated to innovation and customer-centric solutions in the finance industry.

Role Description

Responsibilities:

• Responding to questions regarding services, payments, or order status
• Customer retention and providing empathetic, service-oriented support
• Communicating with existing and potential clients via telephone, email, online chat, or social media
• Maintaining working relationships with existing clients to ensure exceptional service and to identify potential new sales opportunities
• Listening attentively to questions and concerns and responding promptly with a resolution in accordance with company guidelines
• Documenting personal information to create, update, or modify customer accounts
• Preparing call-related information for auditing and reporting purposes
• Providing and responding to feedback regarding any aspect of the role or its responsibilities
• Suggesting products and services to clients based on their requests and needs
• Assisting in recruiting new customers

Qualifications

• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel.
• Excellent written and oral communication skills in Hebrew, Russian and English.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
• Full-time position with a schedule of 5 working days, Sun.-Thu.