Team Lead - IT Technicians

Sheba Medical Center is seeking an experienced Team Lead – IT Technicians to join the Information Systems & Digital Division.

This role involves leading a professional technical support team within the Service Center, ensuring operational continuity, delivering high-quality service across the organization, resolving infrastructure and endpoint issues, and supporting cross-organizational technological projects.

Key Responsibilities

• Lead and manage the IT service technicians team: task allocation, prioritization, performance monitoring, and professional mentoring.
• Work closely with the Service Manager and IT & Digital Division stakeholders.
• Manage and distribute security updates for Windows 10/11 operating systems, handle failed updates and upgrades, and lead version upgrade processes.
• Monitor and remove local admin privileges on workstations; manage password reset processes for public users; support and implement Microsoft Office 2021 & Microsoft 365.
• Oversee implementation and ongoing management of EPROC systems.
• Manage, support, and monitor the MAWI system.
• Support, manage, and control video systems in the Control Tower environment.
• Accompany and implement cross-organizational technology projects, including systems deployment, end-user equipment rollout, AI-based solutions, and IT infrastructure initiatives.
• Coordinate with external vendors: procurement processes, quotations, equipment supply, and incident resolution.
• Participate in status meetings, report progress, escalate risks, and provide professional solutions.
• Ensure compliance with information security policies, IT governance standards, and organizational procedures.

Requirements

• Proven experience managing a technical support or IT operations team.
• Strong hands-on IT knowledge: end-user equipment, operating systems, networking, and basic infrastructure.
• Ability to work in a multi-interface, matrix environment.
• High service orientation and strong interpersonal skills.
• Strong prioritization, decision-making, and systems-thinking capabilities.
• Experience with ticketing/service management systems – advantage.