Partner Success Manager- Marketplace

Description

This role includes managing the relationship and growth with our most strategic marketplace partners. The Marketplace Partner Manager is responsible for the constant growth of their partners’ business on top of monday. Providing them with product and business insights.

About The Role

Relationship Management

• Act as the primary point of contact for Gold Tier Partners, addressing their needs, inquiries, and concerns in a timely and professional manner
• Ensure partners reach their monthly and quarterly ARR goals
• Lead Monthly Business reviews with partners and QBRs with marketplace team
• Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support.
• Escalation of major partner support issues
  
  

• Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing and CS in order to increase partner growth
• Provide partners with app ideas (user requests, product gaps, top use cases)
• Be the link between the partners and monday’s product teams, provide roadmap insights and advocate for them internally
  
  

• Identify areas for improvement and work with partners to optimize app performance and user experience
• Track, report, and optimize the performance of the partner’s apps
• Track and ensure the marketplace Partner Program requirements and benefits
  
  

• Minimum 4 years experience in Customer success / Partner success roles - must
• Experience in working in Saas companies - must
• Knowledge in marketplace dynamics - advantage
• Technical orientation with product mindset
• Ability to take an entire project from A to Z
• Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew
• Exceptional organizational and multitasking skills
• Team player with a super proactive approach