Institutional Relationship Manager

About Efficient Frontier

Efficient Frontier is a well established digital asset market maker and treasury management solutions company based in the heart of Tel-Aviv, Israel. Founded in 2018, we are one of the largest players in the digital asset market space, handling over $200M in daily trading volume across numerous exchanges, markets, and financial products. We partner with the world’s top crypto exchanges and projects, providing liquidity and market-making services.

The Role

We are seeking an Institutional Relationship Manager. You will be the primary point of contact for clients; responsible for their onboarding, retention, and the expansion of our service footprint through strategic upselling of our treasury management and market-making solutions.

Key Responsibilities

• Onboarding: Manage the end-to-end integration of new institutional partners. Coordinate with the Trading and Operations desks to ensure capital is deployed and liquidity parameters are aligned with client mandates.
• Strategic Retention: Act as the technical advisor for your book of business. Provide sophisticated market color, explain market-making performance, and ensure the client remains aligned with our liquidity strategies.
• Revenue Expansion: Proactively identify opportunities for the client. This includes moving clients into advanced treasury management products, yield strategies, and market making services based on their evolving financial needs.
• Performance Reporting: Translate complex trading data into clear, actionable financial reports for stakeholders.
• Internal Liaison: Serve as the "Voice of the Client" to our Product and Engineering teams, ensuring our dashboard and reporting tools remain competitive and meet institutional standards.

Candidate Requirements

• Trading Experience: Experience in a professional trading environment (TradFi, DeFi, Algorithmic, or OTC). You must understand order book mechanics, liquidity provision, and general trading strategies.
• Market Knowledge: Deep, nuanced understanding of the crypto ecosystem, including DeFi protocols, CEX/DEX dynamics, and institutional treasury requirements. Also knowledge of wider financial markets and trends.
• Client Management: Proven experience in Sales or Customer Success within the financial services or crypto sector. You must have a track record of meeting Net Revenue Retention (NRR) or Sales targets.
• Communication: Fluent in English with exceptional interpersonal skills. You must be comfortable presenting complex financial data to high-level executives and founders.
• Location: Based in Israel.
• Full time role, hybrid working, based in Tel Aviv.