Technical Customer Success Engineer- Maternity leave replacement

About Stream Security

At Stream Security, we’re pioneering the world’s first Cloud Detection & Response (CDR) platform integrated with real-time cloud state analysis. Our mission is to help security teams detect threats earlier, and investigate faster, by delivering deep visibility and actionable intelligence across modern cloud infrastructure.

We work at the intersection of cloud security, data, and real-time detection, building a platform that empowers organizations to confidently operate in AWS, Azure, and GCP. Our platform is already trusted by leading financial institutions, utilities providers, and global security organizations to protect their most critical cloud environments.

We're looking for a Customer Success Engineer who takes full ownership of customer relationships, serving as the primary front-line point of contact and trusted advisor. In this role, you'll take initiative to deliver value, help customers achieve their goals, and lead conversations from onboarding through renewal and expansion, while championing the customer's voice internally.

What You'll Be Doing

• Guide new customers through a smooth onboarding experience, equipping them with the knowledge and tools needed to get the most out of our security product
• Deliver hands-on training and support to help clients seamlessly incorporate our solutions into their day-to-day operations
• Build and nurture meaningful, long-term relationships with key decision-makers and stakeholders across customer organizations
• Respond to customer questions and challenges promptly, ensuring issues are resolved efficiently and effectively
• Work cross-functionally with product and engineering teams to tackle complex customer problems and drive overall satisfaction
• Track customer engagement and health metrics to maximize retention and identify growth opportunities
  
  

• 2+ years experience in customer-facing roles on technical aspects (Support, Technical CS/Account manager) - a must
• Strong understanding of cloud services: AWS/ Azure/ GCP, etc. - a must
• Prior experience with a public cloud platform like GCP, AWS, or Azure.
• Understanding and familiarity with Kubernetes and IaC preferred with Terraform
• Team player, responsible, know how to work independently, presentation skills, creativity
• Exceptional communication and organizational skills, capable of managing different-sized accounts and prioritizing tasks effectively.