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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Service Representative / Agent

Challenge Group

שוהם

Customer Service Representative / Agent

Challenge Group

שוהם
מלאה
7,000-9,500 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Job Description

To act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Genuinely excited to help customers.
Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Manage large amounts of emails and incoming calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Education

Minimum O’ level standard in English, French and Mathematics.

Experience

Proven customer support experience or experience as a client service representative, must have at least 1 year experience in a customer service role.
Fluent in English and French is a must.
Ability to work under pressure and meet deadlines.
Strong phone contact handling skills and active listening.
Familiarity with ERP/ CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.