Information Technology Help Desk Technician

🛠️If you’re looking for a quiet IT role with predictable days — this isn’t it.

We develop, build and deploy advanced UAVs in support of security organizations in Israel and worldwide. That means our IT doesn’t just “support the office.”

It keeps the mission moving.

We’re looking for an IT Helpdesk Technician who is the first call when something breaks — and the reason it’s working again 10 minutes later.

🚀 This role is for you if:

• You get a small adrenaline boost when someone says, “It’s urgent.”
• You like being the person people trust when things go sideways.
• You can explain DNS to a developer and Wi-Fi to a field operator — in the same afternoon.
• You don’t hide behind tickets. You solve problems.

🧩 What You’ll Actually Do

• Provide hands-on technical support to company users
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 environments and Microsoft Office applications
• Manage users and permissions in Active Directory
• Support virtual meeting platforms (Zoom, Teams)
• Guide employees through organizational systems and tools

🧠 What You Bring

• At least 1 year of technical support experience in an organization with 150+ users
• Solid understanding of TCP/IP, DHCP, DNS
• Strong knowledge of Windows 10/11
• Hands-on experience with Microsoft Office
• Experience working with Active Directory
• Ability to provide both on-site and remote support
• High service awareness, patience, and strong communication skills
• Ability to stay organized and effective under pressure
• Fast learner who adapts quickly in changing environments
• Comfortable working independently and as part of a team

🎯 Strong Advantage If You Also Have

• Experience troubleshooting hardware and peripherals
• Familiarity with security products (Firewall, VPN, EDR)
• Good technical English

If you’re someone who likes solving problems, helping people, and making technology actually work —

Send your CV.

Let’s build systems that don’t crash when it counts. ✈️