Information Technology Support Technician

Mertens – MalamTeam is hiring a English-Speaking IT Support for a global financial company

Join a leading international organization operating in the financial sector and work in a cutting-edge, innovative environment alongside teams in Israel and abroad.

Role Overview

As part of a global IT support team, you will provide high-level technical assistance to end users, including senior stakeholders, in a fast-paced enterprise environment.

Key Responsibilities:

• Provide Tier 1–2 technical support to users locally and internationally

• Support senior executives and global teams with high service standards

• Maintain and troubleshoot PCs, printers, and user environments

• Install and configure Windows and Microsoft Office environments

• Manage and support Active Directory user accounts

• Work with advanced enterprise systems and collaboration tools

• Operate within a VDI environment

Requirements

• 2+ years of technical support experience in large organizations

• Hands-on experience maintaining PCs, print servers, AD, Windows installations, and Office

• Strong knowledge of Microsoft environments (Windows OS, Office, etc.)

• Experience with: Citrix, Mainframe emulators, AD, SCCM, ServiceNow, Zoom, Teams, Jabber

• Experience working directly with users and international teams

• Experience working in VDI environments

If you are service-oriented, technically strong, and confident working in English with global stakeholders

we’d love to hear from you.