Operations Project/Program Manager

Role Overview

The Operations Project Manager is a central junction within the organization, bridging strategic vision with hands-on execution. The core responsibility of the role is to build structured work plans and ensure accountability, on-time delivery, budget adherence, and high-quality execution across projects.

Job Description

The Operations Project Manager is responsible for planning, managing, and executing cross-functional projects across supply chain, manufacturing, logistics, and engineering, ensuring alignment with organizational goals.

Success Metrics (KPIs)

How is the Operations Project Manager measured?

• On-Time Delivery: Percentage of projects completed according to the approved timeline
• Operational Improvement: Increase in utilization rates or reduction in waste/errors following project implementation
• Internal Customer Satisfaction: Quality and effectiveness of deliverables provided to internal stakeholders
  
  

• Lead end-to-end project lifecycle: initiation, planning, schedule development (Gantt), task definition, risk management, timeline deviation alerts, execution tracking, and project closure
• Work closely with department managers, vendors, and subcontractors to ensure full alignment and synchronization across all interfaces
• Establish dashboards and KPIs, implement reporting routines, and manage escalation processes to track and improve project performance
  
  

• Industrial Engineering & Management (strong advantage), Business Administration, or equivalent
• 3–5 years of project management experience in operations, manufacturing, or supply chain environments
• PMP (Project Management Professional) – significant advantage
• Advanced Excel skills, ERP systems (e.g., NetSuite), Project management tools (MS Project, Monday.com, Asana)
• Ability to understand how changes in one area impact the entire value chain, including dependencies and critical paths
• Ability to derive insights and conclusions from complex data sets
• Proven ability to lead and motivate stakeholders without direct managerial authority (matrix management)
• Manage multiple concurrent projects while meeting tight deadlines