Quality Assurance | Customer Support

Job Opportunity: Customer Support / Quality Assurance Agents

Location: Har Tuv B, Israel (In-office only)

Salary: 50-80 NIS per hour

Work Schedule: Monday - Thursday (2 PM-10 PM)

Fluent English Required

About the Company:

We are a leading manufacturer and supplier of high-quality HVAC systems for luxury hotels and office buildings. Our reputation for delivering cutting-edge solutions and excellent customer service has positioned us as a trusted partner in the industry. We are currently seeking dedicated Customer Support / QA Agents to join our team in Har Tuv and contribute to our commitment to providing exceptional service.

Key Responsibilities:

• Follow up with past customers to ensure they were thrilled with our services
• Review previously sent emails to identify and correct inconsistencies
• Verify that all technical information is accurate and up to date
• Review company websites to identify errors or outdated content 
• Ensure accurate records are maintained for all customer interactions and transactions in the company’s CRM system.
• Confirm that closed support tickets were handled properly and resolved appropriately
• Deliver exceptional customer service while addressing all customer concerns promptly and professionally

To Apply:

Please send your resume and cover letter to [email protected] with the subject line “QA / Customer Support.”