Customer Support Representative (Tier 1)

Got a Bachelor’s degree and want to break into hi-tech?

Join Surense, a fast-growing bootstrap SaaS company in the insurtech domain — and start your career in a hands-on, customer-facing role with real growth opportunities.

Surense is a bootstrap startup founded in 2019 and based in Modi’in/Rishon LeZion. We developed an innovative SaaS CRM platform for the insurance industry, empowering agencies and brokers to manage customers, sales, and operations more efficiently.

Our platform is already used by thousands of professionals in the Israeli insurance market, making us a leading player in the field and enabling agents to deliver professional, reliable, and seamless service to millions of end customers.

As a customer-centric company, we are proud of our Customer Success & Service team, which provides a proactive, professional, and personalized experience to every client. As the team expands, strong performers will have real opportunities for growth and promotion.

This is a full-time, on-site role from our offices in Modi’in/Rishon LeZion (08:30–17:30).

• Serve as the primary point of contact for customers’ inquiries
• Work on a ticket system and communicate with customers while ensuring each ticket has been solved
• Work with CRM and CS tools (e.g., Intercom, ClickUp, Slack), including reporting, data analysis, and decision support
• Establish support culture and quality standards that scale with the company
• Support the onboarding process for new customers and assist in ensuring smooth product implementation
• Gather customer feedback and share it with our Product, Sales and Marketing teams

• Previous experience as a Support Representative in SaaS B2B companies (insurance industry – an advantage)
• Hands-on experience with CRM and CS tools and task management systems
• Out-of-the-box thinking and a problem-solving approach
• Strong communication and teamwork skills in a dynamic environment
• Bachelor’s degree in a relevant field

We believe in growth, innovation, and impact. At Surense, you’ll be part of a fast-growing SaaS startup that is reshaping how insurance works, with plenty of room to grow your career and make a real difference.

Don’t meet every single requirement? That’s okay — if this role feels like a fit, we encourage you to apply anyway.

We hire and employ without discrimination based on race, religion, gender, age, sexual orientation, or any other personal characteristic — all qualified candidates are welcome to apply.