Product Manager – Customer Platform

About The Role

We’re hiring a Product Manager to own our Customer Platform

the foundational customer-facing layer that enables customers to

get started, configure their accounts, manage access, and successfully use our product at scale.

This role focuses on activation, usability, and platform leverage

ensuring customers can board quickly, operate confidently, and unlock more value over time, while enabling otherproduct teams to build on a strong, consistent foundation.

Responsibilities

Product Ownership

• Define and maintain the product strategy and roadmap for the Customer Platform (onboarding, account and user management, dashboards, permissions, customer-facingAPIs)
• Own platform health, reliability, scalability, and long-term evolution
• Act as the clear point of ownership for shared customer-facing platform capabilities
  
  

• Partner with customers, Support, Sales, and CS to understand workflows, pain points, androot causes
• Translate insights into clear product requirements (PRDs, acceptance criteria, rollout plans)
• Prioritize work based on customer impact, business value, risk, and platform leverage
  
  

• Lead end-to-end delivery (scoping, build, launch, iteration)
• Make pragmatic tradeoffs to balance speed, quality, and long-term platform health
• Partner closely with Engineering on system design and technical constraints
• Adoption & Quality
• Drive adoption through usability feedback loops, instrumentation, and iteration
• Improve onboarding, activation, and self-service outcomes
• Own customer-facing quality, including error handling, permissions clarity, and trust in theplatform
• Maintain documentation for platform behavior, APIs, and key decisions to support scale andonboarding
  
  

• 3+ years of Product Management experience (B2B SaaS preferred)
• Experience owning customer-facing product areas or platform capabilities
• Strong ability to turn customer and stakeholder input into clear, shipped outcomes
• Comfort working with engineers on systems, APIs, and technical tradeoffs
• Strong prioritization skills in cross-functional environments
• Clear, concise written and verbal communication
  
  

• Experience with onboarding, activation, or lifecycle-focused product areas
• Experience with APIs, integrations, or developer experience
• Exposure to enterprise features (SSO, SCIM, RBAC, multi-org)
• Experience reducing support burden through better product design
• What Success Looks Like (First 3–6 Months)
• Measurable improvements in onboarding and time-to-first-value
• Reduced customer friction and fewer platform-related support issues
• Clear ownership, roadmap, and delivery cadence for the Customer Platform
• Platform capabilities are reused across product teams instead of rebuilt