Technical Support Engineer

A long-standing and established technology company develops, manufactures, and markets comprehensive solutions for Power Quality and energy reliability.

Their advanced diagnostic tools and energy-saving systems are deployed globally, helping industrial and commercial sectors optimize their power consumption and infrastructure stability.

The company is located in Northern Israel (conveniently accessible via the train) and operates an on-site work model, with occasional remote connectivity required for international client support.

Role Overview:

• Providing high-level technical support and application engineering for global clients and field teams.
• Troubleshooting complex hardware and software issues related to power measurement and analysis systems.
• Configuring and managing industrial communication protocols and network environments.
• Working closely with R&D and product teams to translate field challenges into technical solutions.
• Supporting the integration of SQL databases and remote access configurations (VPN, IP) for global installations.
• Availability for evening support shifts as needed to accommodate different time zones.

Requirements:

• B.Sc. in Electrical Engineering, Computer Engineering, or a related technical field – Mandatory.
• 2+ years of experience in Technical Support, Field Service, or Application Engineering – Mandatory.
• Practical experience with Windows-based systems, SQL databases, and network configurations – Mandatory.
• High-level proficiency in English (Verbal and Written) for international communication – Mandatory.
• Knowledge of Power Quality, electrical measurements, or industrial automation – Significant Advantage.
• Familiarity with industrial protocols (e.g., Modbus TCP/RTU, Ethernet/IP, or IEC 61850) – Significant Advantage.