Information Technology Specialist

ytoCare is transforming the way care is delivered by enabling leading health plans and health systems to provide remote physical exams, closing the care gap. TytoCare’s Home and Pro Smart Clinic solutions extend high-quality care into homes and community settings, including schools, work sites, urgent care centers, and rural clinics, while leveraging proven engagement models and one of the world’s largest proprietary multi-modal clinical datasets, built from millions of real-world encounters, to power our FDA-cleared, award-winning AI.

Founded in 2012, TytoCare is trusted by more than 240 leading organizations across the U.S., Europe, Asia, Latin America, and the Middle East. Our partners consistently see utilization rates six times higher than traditional telehealth, an average 8.5% reduction in total cost of care, and 11.3% fewer Emergency Department visits, with an average NPS of 83.

The IT Specialist a one-man-show responsible for the execution of all IT activities, managing internal and customer facing IT projects, including planning, coordinating and executing; and participating in multi-group projects.

Specific Responsibilities:

• Be the key-go-to person for IT needs / projects
• Execute IT activities per company IT/security policies & work-plan
• Administer and manage AzureAD (Entra), Office 365, and Exchange Online
• Maintain cloud storage privileges & configuration and backup of SharePoint, G-Suite, etc.
• Manage endpoints using Intune, JAMF and additional MDM tools
• Provide IT support for end-users such as the company employees globally and external sub-contractors, service providers and partners including help-desk services.
• Manage the IT infrastructure of the IL office including network infrastructure, working desks, conference meeting rooms, intercom, alarm & security cameras system, IoT equipment, etc.
• Manage software/HW purchases & licenses and IT inventory of the company across offices
• Work with different IT suppliers to perform infrastructure projects and for support escalation
• Part of the security incident response team
• Establish and implement new IT processes.

Required Qualifications:

• 3+ years of experience as Sys Admin/IT Specialist/Support Specialist in a cloud-based IT environment
• 2+ years of global admin experience with Microsoft Azure AD, Office 365 including Exchange Online, Sharepoint, MS-Teams
• 2+ years experience with all OS systems including Windows, MacOS, Linux
• Strong knowledge of network protocols, firewall configurations, VPN and security best practices
• Knowledge of MDM tools including Intune, JAMF
• Experience in writing and executing PowerShell scripts – advantage
• Experience in other cloud frameworks such as AWS, Google – advantage
• Ability to prioritize multiple, competing and simultaneous projects, issues, and activities.
• Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination
• Team player with “can do” attitude, comfort in a fast-paced environment
• High-level written and verbal communication skills in English